Frequently Asked Questions
Find answers to common questions about our contractor network, pricing, lead generation, and more.
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Getting Started
How do I join the 1-800-REPAIRS contractor network?
To join our network, complete the application form on our website. We'll review your credentials, including licensing, insurance, and business history. Once approved, you can select your service territories and categories, set up your payment method, and start receiving leads.
What are the requirements to join the network?
We require all contractors to have valid business licensing, liability insurance (minimum $1M coverage), any required trade-specific certifications, and a good business reputation. We also conduct background checks on business owners and verify your business has been operating for at least one year.
How long does the approval process take?
The typical approval process takes 3-5 business days. This includes verification of your credentials, background checks, and review of your business history. In some cases, we may request additional documentation which could extend this timeline.
Can I select multiple service categories?
Yes, you can subscribe to multiple service categories in your selected zip codes. Each additional category has a discounted subscription rate. This is ideal for contractors who offer complementary services, such as plumbing and HVAC or electrical and home automation.
Is my service area available?
Our interactive map shows zip code availability in real-time. Green indicates available, yellow means partially available (some service categories taken), and red means fully subscribed. You can check availability before completing your application.
What happens if the zip code I want is already taken?
If your preferred zip code is already taken in your service category, you can join our waitlist. We'll notify you when it becomes available. In the meantime, we can suggest nearby zip codes that are available and may have similar demand patterns.
Pricing & Billing
How is zip code pricing determined?
Zip code pricing is based on population density, average home values, historical service demand, and competitive factors. High-demand urban areas typically cost more than rural zip codes. Our pricing algorithm considers over 20 factors to ensure fair market rates.
When am I charged for leads?
Lead fees are charged at the time the lead is delivered to you. Monthly subscription fees are charged at the beginning of each billing cycle. All charges appear on your monthly statement, which you can access through your contractor dashboard.
What payment methods do you accept?
We accept all major credit cards and ACH bank transfers for payment. You can set up automatic billing through your contractor dashboard. For annual subscriptions, we also offer invoicing options for businesses that prefer to pay by check.
Are there any setup fees or hidden costs?
No, there are no setup fees or hidden costs. You pay only the monthly subscription fee for your selected zip codes and the per-lead fee for qualified leads you receive. All pricing is transparent and clearly displayed in your contractor dashboard.
What happens if I dispute a lead?
If you receive a lead that doesn't meet our qualification criteria (wrong location, service category mismatch, etc.), you can dispute it within 24 hours through your dashboard. Our team will review the dispute and issue a credit to your account if approved, typically within 2-3 business days.
Can I change my subscription plan?
Yes, you can modify your subscription at any time. Adding zip codes or service categories can be done immediately if they're available. Removing zip codes requires a 30-day notice period. Changes to your subscription will be prorated for the current billing cycle.
Lead Management
How are leads delivered to me?
Leads can be delivered via phone call, SMS, email, or through our mobile app, based on your preferences. You can set your preferred delivery methods in your contractor dashboard. Many contractors choose multiple delivery methods to ensure they never miss a lead.
What information is included with each lead?
Each lead includes the customer's name, contact information, service location, description of the service needed, preferred timing, and any additional notes or requirements they've shared. For emergency services, we also indicate the urgency level.
How quickly do I need to respond to leads?
We recommend responding to leads within 1 hour during business hours and within 4 hours after hours. For emergency service requests, we expect a response within 30 minutes. Consistently fast response times improve your contractor rating and can lead to preferred placement.
What happens if I can't service a lead right away?
You can set your availability in our system. If you're temporarily unavailable, you can pause lead delivery. For occasional situations, you can decline a specific lead and it will be routed to a backup contractor. Frequent declines may affect your subscription status.
How are leads vetted before they're sent to me?
Our team screens all incoming calls and requests to verify the customer's location, service needs, and readiness to hire. We confirm they're looking for services you provide, are in your service area, and have a legitimate need. This pre-qualification process ensures you only receive quality leads.
Can I limit the number of leads I receive?
Yes, you can set daily or weekly lead caps in your dashboard. This is useful for smaller operations or during busy periods when your capacity is limited. You can adjust these caps at any time as your business needs change.
Account & Support
How do I update my business information?
You can update your business information, including contact details, service offerings, and business hours, through your contractor dashboard. Changes to critical information like licensing and insurance require verification and may take 1-2 business days to process.
What reporting and analytics are available?
Your dashboard includes reports on lead volume, response times, conversion rates, customer ratings, and ROI calculations. Premium analytics (available as an add-on) provide deeper insights into seasonal trends, customer demographics, and competitive benchmarking.
How do I cancel my subscription?
You can cancel your subscription through your contractor dashboard or by contacting our contractor support team. We require a 30-day notice for cancellations. Any unused portion of your subscription after the notice period will be refunded on a prorated basis.
What kind of support is available to contractors?
We provide dedicated contractor support via phone, email, and live chat. Our support team is available Monday-Friday, 8am-8pm EST. Emergency support is available 24/7 for critical issues. We also offer regular webinars and training sessions on maximizing your subscription value.
Still Have Questions?
Our contractor support team is ready to help you with any additional questions you may have.
Call Us
Speak directly with our contractor relations team
1-800-REPAIRS
Email Us
Send us your questions anytime
contractors@1800repairs.com
Ready to Join Our Network?
Start receiving exclusive, qualified leads in your service area today.